Our customers are our priority and we are happy to talk through any questions you might have regarding your experience with Dot.It. Please read through the Frequently Asked Questions below first before contacting us.
For shipping & return policies, please visit this page.
If you still have a particular question in mind in regards to your order, you can reach us at dotitofficiel@gmail.com. We will get back to you within 24-48 hours during the business hours.
This depends on your needs. How do you like to journal?using cream paper or white ? Do you have a lot to write each day? Do you like to plan and reflect on a weekly or monthly basis? do you like fresh colors or B&W?
We offer a verity of notebooks and planners with different types of options according to your needs answer this questions above and you'll find your answer.
We now stock our inventory in warehouses in US.
We do not accept returns, exchanges, or refunds. All sales are final.
3-7 days within the US..
Handling time is 1-2 business day (so if you place your order on Friday, your order won't ship until Monday which is the next business day).
The average shipping time for domestic orders is 2-6days.
The average shipping time for international orders is 5-17 days. Once your order reaches your country, the shipment gets passed onto your national courier. If there's any issues, you must contact your local post office.
This sometimes happens and it's because your bank blocks the transaction from going through. If you didn't see the order confirmation page or receive the order confirmation email (unless you put in a wrong email address), your order didn't go through. The charge you see is a pending charge that will drop in 1-2 days.
If there's no movement on your tracking number, your order probably has gotten lost. Unfortunately this sometimes happens. Please email us at dotitofficiel@gmail.com with your order number and we will resend your order asap.
Please email us at dotitofficiel@gmail.com with your order number and photos showing the damage.
If you've received an incorrect product or a damaged/defective item, please email dotitofficiel@gmail.com with your name, order number, and nature of the issue with photos attached if applicable. We will generate a return shipping label for you to ship the item back to us and we will send you the correct item asap.
Unfortunately as we try to ship orders out as quickly as possible, address change is not possible. We could resend your order again to a different address, however, you'd need to pay for the postage.
Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order.
Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order.
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Still have questions? Please email us at dotitofficiel@gmail.com. We will get back to you within 24-48 hours during the business hours.
